Booster theme Support Policy

You are our priority and we care about you! Our support team is always here to help and happy to answer all of your questions. As a valued customer, all inquiries submitted our official Support Center, will be responded to as soon as possible.

Our Commitment and Support Hours
We are constantly striving to improve our Support Center. We aim to provide feedback within 1- 2 business days (Monday - Friday, Central European Time (CET), GMT +02:00) depending on our ticket volume. Our Support Center will remotely assist you with a consistent, professional and high-quality service, which means:

Our Support Team will conduct themselves professionally at all times
We are devoted to providing the best customer experience possible
We will respect and provide best result possible to every inquiry

Therefore, we recommend you to include as many details as possible, such as the email that you used to purchase our product, order number, activation license number, theme version, problems, screenshots and details, either on your original or follow-up inquiry.

Your inquiry will be answered on a "first come, first served" basis. Therefore, please give our Support Team some time before trying to contact them in any other way. Sending multiple emails to our Support Center might prevent us from providing you the best service.
Before contacting our Support Center, please be aware that some of the questions may listed in our HELP CENTER. Please also be aware that some problems or customization requests may require a longer amount of time to resolve.

Our Support Scope
All Booster Theme products come with a one-year free version upgrade and support.

General questions about Booster Theme, including extended information regarding features, functionality and technical capabilities.

Any issues arising regarding the theme download, installing process, and other theme related issues (Technical support for older version may be limited. Upgrading to our latest version is always obligatory for technichal support)

Please read our complete Support Policy HERE !

How can we assist you today?

Make sure to choose the right option so we can redirect your demand to the right department.

• I got a question concerning Booster Theme Settings.
• I found a bug on Booster theme.
• One of the apps I use doesn't integrate.
• I need help from the technical support team.
• I have a suggestion to improve Booster theme.
• I need help with my Shopify store speed.
• I want to change my domain license.
• I need a customization service.
• I want to give feedback.
• Other