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Booster theme Support Policy

You are our priority and we care about you! Our support team is always here to help and happy to answer all of your questions. As a valued customer, all inquiries submitted our official Support Center, will be responded to as soon as possible.

Our Commitment and Support Hours
We are constantly striving to improve our Support Center. We aim to provide feedback within 1- 2 business days (Mon - Sat, European Standard Time) depending on our ticket volume. Our Support Center will remotely assist you with a consistent, professional and high-quality service, which means:

Our Support Team will conduct themselves professionally at all times
We are devoted to providing the best customer experience possible
We will respect and provide best result possible to every inquiry

Therefore, we recommend you to include as many details as possible, such as the email that you used to purchase our product, order number, activation license number, theme version, problems, screenshots and details, either on your original or follow-up inquiry.

Your inquiry will be answered on a "first come, first served" basis. Therefore, please give our Support Team some time before trying to contact them in any other way. Sending multiple emails to our Support Center might prevent us from providing you the best service.

Before contacting our Support Center, please be aware that some of the questions may listed in our HELP CENTER. Please also be aware that some problems or customization requests may require a longer amount of time to resolve.

Our Support Scope
All Booster Theme products come with a one-year free version upgrade and support.

General questions about Booster Theme, including extended information regarding features, functionality and technical capabilities.

Any issues arising regarding the theme download, installing process, and other theme related issues (Technical support for older version may be limited. Upgrading to our latest version is always obligatory for technichal support)

Please read our complete Support Policy HERE !

How can we assist you today?

Make sure to choose the right option so we can redirect your demand to the right department.

  • I got a question concerning Booster Theme Settings.
  • I found a bug on Booster theme.
  • One of the apps I use doesn't integrate.
  • I need help from the technical support team.
  • I have a suggestion to improve Booster theme.
  • I need help with my Shopify store speed.
  • I want to change my domain license.
  • I need a customization service.
  • I want to give feedback.
  • Other
  1. Booster Theme
  2. Get Started
  3. Installation process

Articles in this section

  • Installation Process
  • Step 1. Activating your license
  • Step 2. Install Booster App
  • Step 3. Install Booster Theme and choose a Preset
  • How to upgrade from Booster 3.0 to Booster V5
  • FAQ - Upgrading from Booster 3.0 to Booster V5

FAQ - Upgrading from Booster 3.0 to Booster V5

Avatar
Loic N.
  • December 25, 2020 20:46
  • Updated
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FAQ Booster V5

1- Question about the price raised (Why did you raise the price of Booster Theme?/ Why the fee is now yearly?)

 Booster Theme pricing has changed since the release of Booster V5. V5 is the result of 1 full year of hard work, sweat, and tears. This new theme is adding way more flexibility, better user experience, and lightning speed to Booster Theme. We really aim for our customer success, in order to do so, we developed a completely new theme ( Booster V5), we recreated all the Booster tools: The Booster Central app which allows you to install and update the theme in Shopify, the User panel which allows you to manage your license and our completely new Help Center with all articles related to Booster V5. We want to make sure our users always have the latest update and the best support from our team. Also, Shopify is constantly updating their platform and because of it, we always need to update and adjust our products to make sure it’s always working for you and with the new features of Shopify. Therefore, for all those reasons, we decided to make Booster Theme a yearly license.

2- What is different between 3.0 to V5?

Booster Theme 3.0 is a good theme focus on conversion rate optimization features. With V5, we wanted to keep all those great features while adding way more flexibility, better user experience, and lightning speed to Booster Theme 3.0. Booster V5 is the amazing result of 4 years of development and hard work from 2 conversions experts. 

3- Will V5 remove my access to 3.0?

You won’t lose access to 3.0 even if you decided to try out V5, your 3.0 version won’t disappear from your Shopify Themes. You will be able to use V5 for the remaining time of your free year of update, after that you’ll need to pay the yearly fee to continue using Booster V5.

4- Why should I upgrade to V5?

With Booster V5, your store will be 80% faster than before on Booster 3.0. V5 brings way more flexibility to Booster Theme, you’ll now be able to reproduce exactly your vision. It was re-engineered from A to Z during the last year of hard work and innovation. Our theme is also SEO optimized now more than ever, helping you rank up in the search navigation pages. We have the same features as before plus a ton of new features (Amazon-like frequently bought together, languages, etc.). Booster V5 is a whole new theme offering a whole new experience, upgrade now to see by yourself!

5- Can I upgrade to V5 for free if I'm still in my year of free updates?

Yes, of course, we are keeping our promise, you'll be able to use V5 for free for the time remaining to your year of free updates. After this trial, you'll need to pay to continue using Booster V5, but you will always keep your Booster 3.0.

6- If I don't want to pay after my trial for Booster V5, can I still use Booster 3.0?

Yes, as promised, you'll be able to use Booster 3.0 forever, we will still support our client with Booster 3.0, but we won't do any update from now on.

8- What will happen to my 3.0 version?

You won't lose anything of your 3.0 version, when updating you'll simply

 

Ready to upgrade ?

Follow this article: How to upgrade from Booster 3.0 to Booster V5

 

 

Can't find your answer ?

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Related articles

  • How to upgrade from Booster 3.0 to Booster V5
  • Installation Process
  • Step 1. Activating your license
  • Step 3. Install Booster Theme and choose a Preset
  • Step 2. Install Booster App

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